FAQs

Q1. How can I buy from Kelude Agricultural?

You can send your inquiry to us about the products. Our sales representative will contact you within 24 hours to assist you regarding your inquiry.

Q2. What is the average response time?

You can expect a reply from us within 24 hours.

Q3. What kind of warranty do you offer?

We offer an implied warranty that assures all our products and services function in the manner designed to.

Q4. What kind of payment modes do you accept?

We accept payments via Cash, Western Union (WU), Doc Against Payment (D/P), Letter of Credit (L/C), Bank wire (T/T).

Q5. Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.

Q6. Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

Q7. What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

Q8. Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

Q9. How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.